Information Description

Last Updated:March 20, 2026

Company Name:武汉宏远昌科技有限公司

Address:湖北省武汉市东西湖区七支沟东、团结大道北电子设备生产及研发项目2栋11层办公6-B10

Authorized Director:赵家雄

Social Credit Code:91420112MAK8XLC98W

Email:service@hhibfe.com

Phone:+86 19202344269

To protect the legitimate rights and interests of our users and ensure every consumer clearly understands the platform’s business qualifications, customer service, order shipment, and logistics rules, we aim to create a transparent, safe, and reliable shopping environment. Therefore, we are publishing the official platform basic information and service standards. All users placing orders are deemed to have acknowledged and agreed to abide by the content of this statement.

1. Platform Business Information

This platform is a legitimate U.S.-operated business focused on overseas product sales services. We possess the necessary operating qualifications and follow a standardized operation process. We adhere to a business philosophy based on product quality and honest service, strictly controlling product quality and service processes, to provide users with high-quality, reliable cross-border shopping services.

2. Official Customer Service Contact

To efficiently handle pre-sale inquiries, order issues, logistics tracking, and after-sale rights protection requests, the platform has established an exclusive official consultation channel. All services are officially managed, ensuring secure communication with users.

Official Customer Service Email: service@hhibfe.com

3. Customer Service Hours

The platform operates with fixed customer service hours. Specific service hours (UTC+8:00 ) are Monday to Friday, 9:00 AM – 6:00 PM.
Customer service is unavailable on weekends and public holidays, and no inquiries or after-sale services will be processed during these times. Inquiries sent outside of working hours will be prioritized and replied to on the first working day.

4. Order Shipment Rules

After users successfully place an order and complete payment, the platform will process the order according to a standard procedure. All valid orders will be processed within 1-3 business days for order scheduling, inventory preparation, packaging, and shipping. Orders will be handled in the order they are received. Holidays are not counted as business days, and no shipping arrangements will be made during holidays. Before shipment, our staff will strictly verify the product condition, specifications, and packaging to ensure the product is shipped in perfect condition.

5. Logistics Delivery Timeframe

Once the product is shipped, the standard delivery time is 12-14 days for the product to reach the user. The overall logistics and transportation process is stable, and the delivery time is controllable. During the logistics process, there may be slight fluctuations in delivery time due to international transfers, customs clearance, regional delivery, weather conditions, and other objective factors. These fluctuations are normal, and we kindly ask users to understand.

6. User Reminders

All platform service information, shipping rules, and time standards are based on this official notice. Please avoid trusting false information from unofficial sources to prevent fraud.

For any order issues, logistics questions, after-sale requests, or policy inquiries, please contact customer service via the official email. Do not use private contact methods to communicate, to ensure the security of your shopping rights and funds.

Please ensure you fill in accurate delivery information when placing orders and monitor your order and logistics status. If you encounter any issues, please contact official customer service immediately for assistance.

We will continue to optimize our service system and improve efficiency, returning the trust and support of each user with transparent and standardized service standards.