Last Updated:March 20, 2026
Company Name:武汉宏远昌科技有限公司
Address:湖北省武汉市东西湖区七支沟东、团结大道北电子设备生产及研发项目2栋11层办公6-B10
Authorized Director:赵家雄
Social Credit Code:91420112MAK8XLC98W
Email:service@hhibfe.com
Phone:+86 19202344269
Welcome to shop our products! We are a legitimate U.S.-based operator. To make your shopping experience easier and more transparent, we have compiled the most frequently asked general questions from customers and provided answers. If you have any other inquiries, feel free to contact our official customer service.
Official Customer Service Email: service@hhibfe.com
Customer Service Hours (UTC+8:00 ): Monday to Friday, 9:00 AM – 6:00 PM
We do not handle inquiries on weekends or public holidays. Messages left during non-working hours will be prioritized and replied to on the next business day.
1. Order and Shipping-Related Questions
Q1: How long will it take to ship after placing an order?
A: After payment confirmation, we will complete order processing, preparation, packing, and shipping within 1-3 business days. Orders are processed in the order of payment, and shipments are made during business days. No shipments are made on weekends or public holidays.
Q2: How long will it take to receive the product after shipping?
A: Once shipped, the usual logistics delivery time is 12–14 days. Overall delivery times are stable and only slightly affected by customs clearance, regional delivery, weather, and other factors. For logistics status updates, please contact customer service.
Q3: Can I modify the shipping address or order information after placing an order?
A: If the order has not been shipped yet, you can email customer service to request changes. Once the order is in the shipping queue, address or product specification changes are no longer possible. We recommend carefully reviewing all information before placing an order to avoid delivery issues.
2. Logistics and Delivery-Related Questions
Q4: How often is the logistics information updated? What should I do if there is no update?
A: After the product is shipped, logistics information will be updated. It’s normal for there to be brief periods of no updates during international transit. If there is no update for an extended period, please email the official customer service, and we will assist in checking the logistics status.
Q5: Why is the package marked as "in transit" but has not been delivered yet?
A: International shipping goes through several stages, including transit, customs clearance, and final delivery. Occasionally, delays may happen, which is normal in logistics. We follow the logistics process closely and will assist in addressing any issues as soon as they arise.
3. Customer Service Inquiries
Q6: How can I contact official customer service?
A: You can contact our official customer service via the exclusive email: service@hhibfe.com for any inquiries, including order tracking, logistics, after-sales service, policy questions, etc.
Q7: Why didn't I receive an immediate response after sending an email?
A: Our customer service team operates from Monday to Friday, 9:00 AM – 6:00 PM (UTC+8). Emails sent during non-working hours, weekends, or public holidays will be replied to in the order they are received on the next working day. Please be patient while waiting for a response.
4. General Shopping Information
Q8: Where is the store located, and are the products genuine?
A: We are a legitimate U.S.-based operator. All products sold are sourced through legitimate channels, ensuring high quality and compliance with standard operating and after-sales service policies.
Q9: How can I check the status of my order after placing it?
A: You can log in to your account to view the status of your order, such as whether it's being processed, prepared, or shipped. If there are any issues or you are unable to check the status, feel free to contact customer service via email for assistance.
Q10: What information should I provide when contacting customer service to help them process my request quickly?
A: We recommend that you include the order number, a description of the issue, and any relevant screenshots in your inquiry. This will significantly speed up the process and allow us to resolve your issue more efficiently.
