Last Updated:March 20, 2026
Company Name:武汉宏远昌科技有限公司
Address:湖北省武汉市东西湖区七支沟东、团结大道北电子设备生产及研发项目2栋11层办公6-B10
Authorized Director:赵家雄
Social Credit Code:91420112MAK8XLC98W
Email:service@hhibfe.com
Phone:+86 19202344269
Welcome to use the services of this platform! This User Service Agreement (hereinafter referred to as "Agreement") is designed to regulate the service relationship between the platform and all users, clarifying the rights and obligations of both parties. This platform is a legally operating U.S.-based e-commerce brand. By accessing this website, registering an account, browsing products, placing an order, and completing a purchase, you confirm that you have fully read, understood, and voluntarily agreed to comply with all the terms of this Agreement. Please carefully read this Agreement before placing an order. If you do not agree with any of the terms, please do not use this platform’s services.
Official Customer Service Email: service@hhibfe.com
Customer Service Hours (UTC+8:00 ): Monday to Friday 09:00 AM - 06:00 PM.
Customer service is not available on weekends and public holidays. Inquiries received outside working hours will be prioritized and responded to on the next business day.
1. Service Entity and Service Scope
This platform specializes in the sale of overseas products and, relying on a compliant supply chain and logistics system, provides users with a one-stop shopping service that includes the sale of genuine products, order fulfillment, logistics delivery, and after-sales support. All products on this platform are intended for personal consumption only. Users are prohibited from bulk purchasing, reselling, or using the products for commercial purposes.
2. Order Placement and Fulfillment Rules
When placing an order, users must ensure that the information provided, such as name, contact number, shipping address, etc., is truthful, accurate, and valid. Any issues such as order delays, delivery failures, or lost packages caused by incorrect or incomplete information provided by the user will be the user's responsibility.After successful payment, we will strictly follow the standard process to fulfill the order, including order scheduling, stocking, packing, and shipping within 1–3 business days. Weekends and public holidays are not counted as business days, and no shipments will be arranged.After the product is shipped, the standard delivery time is 12–14 days. Logistics time may vary slightly due to international transit, customs clearance processes, regional delivery, weather, and other factors, which is considered a normal logistics situation. The platform will monitor the logistics status and ensure the fulfillment of the order.3. Pricing, Payment, and Tax Rules
All products on the platform are priced with real-time settlement, and the product prices include basic taxes. There are no hidden charges or additional fees. The amount paid by the user at checkout is the final amount.Customs duties, customs clearance service fees, and other related charges generated by cross-border delivery will be in accordance with local customs policies and will be borne by the user.Users must complete payments through legal and compliant payment channels. Fraudulent payment methods, malicious cash-outs, and duplicate payments are prohibited. If any payment issues such as order anomalies or frozen funds occur due to user violations, the platform has the right to terminate the order fulfillment.4. User Rights and Obligations
User Rights:
Users are entitled to standardized services such as delivery time, logistics, and after-sales support as publicly stated on the platform.Users can consult pre-sale inquiries, order questions, logistics queries, and after-sales issues through the official email and enjoy dedicated customer service during business hours.Users may apply for returns, exchanges, warranty, or refunds based on the platform’s after-sales policy.User Obligations:
Users must not use the platform services for illegal activities, malicious order placement, false refunds, fraudulent after-sales claims, or any behavior that disrupts the normal operation of the platform.Users must not misuse the platform’s visual materials, brand information, or impersonate the platform for transactions, promotions, or any infringement.Users are responsible for properly managing their personal account, order information, and payment receipts. Any account issues, data leakage, or financial loss due to improper personal management will be the user's responsibility.5. Platform Rights and Obligations
Platform Obligations:
The platform will strictly control product quality, provide compliant genuine products, and transparently display product information, pricing rules, logistics time, and after-sales policies.The platform will fulfill orders within the publicized time, follow up on logistics, and provide standardized after-sales support.The platform will strictly protect users' personal information and transaction data, comply with data security and privacy protection regulations, and prevent information leaks or misuse.Platform Rights:
The platform has the right to cancel orders, restrict shopping privileges, and terminate services for users engaging in malicious orders, malicious after-sales claims, or violations of platform services.The platform has the right to optimize and update service terms, delivery rules, and after-sales policies as necessary for operational and compliance needs. Updates will be publicly announced on the official website and take effect immediately.In cases of inventory anomalies, product shortages, system errors, or force majeure events, the platform has the right to cancel orders or negotiate modifications to the order plan and provide users with a full refund6. Service Disclaimer
In case of force majeure factors (such as natural disasters, pandemic controls, changes in customs policies, or logistics suspension) that cause shipment delays, delivery delays, or inability to fulfill orders, the platform will not be held liable for breach of contract but will assist users in tracking orders or handling refund requests.If the package is returned, the order becomes invalid, or there are logistics losses due to user reasons (incorrect address, refusal to sign, failure to pick up on time), the user will bear the relevant losses.The platform only assumes service responsibility as outlined in this Agreement and will not be responsible for any additional compensation or claims outside of the policy scope.7. Agreement Updates and Dispute Resolution
We reserve the right to amend and update this Service Agreement at any time. Any updates will be publicly posted on the website, and the updated version will take effect immediately upon posting. Continuing to use the platform's services means that the user accepts the latest version of the Agreement.
If a dispute arises between the user and the platform, both parties will first attempt to resolve the issue through friendly negotiation. If negotiation fails, the matter can be referred to the official customer service channel for processing, in accordance with the platform's public rules and relevant laws and regulations.
8. Official Consultation Channels
If you have any questions regarding these terms of service, order services, logistics fulfillment, or after-sales rights, please feel free to contact us through the official channels:
Official Consultation Email: service@hhibfe.com
Customer Service Hours: Monday to Friday 09:00 AM - 06:00 PM (UTC+8:00)
