Return and Exchange Policy

Last Updated:March 20, 2026

Company Name:武汉宏远昌科技有限公司

Address:湖北省武汉市东西湖区七支沟东、团结大道北电子设备生产及研发项目2栋11层办公6-B10

Authorized Director:赵家雄

Social Credit Code:91420112MAK8XLC98W

Email:service@hhibfe.com

Phone:+86 19202344269

To protect your legitimate consumer rights and provide you with a safe, transparent, and high-quality shopping and after-sales experience, we hereby publicly announce our official return, exchange, refund, and logistics customer service rules. By placing an order with our store, you acknowledge and agree to this after-sales policy.

As a U.S.-based operator, we strictly adhere to proper after-sales processes and principles of honest service, ensuring that every customer’s shopping rights are fully protected.

If you need assistance with after-sales, returns, exchanges, orders, or logistics, please contact us via our official email: service@hhibfe.com
Customer Service Working Hours (UTC+8 ): Monday to Friday, 09:00 AM – 06:00 PM.
Weekend and public holiday inquiries will not be processed, and any messages received during holidays will be responded to on the first business day after the holiday.

1. Order Shipping and Logistics Timeliness

All valid orders will be shipped within 1-3 business days. Order review, preparation, and packaging are all handled in a standardized process to ensure orderly dispatch.

After the goods are shipped, the regular logistics delivery time is 12-14 days. The exact delivery time may be slightly affected by international logistics, customs clearance, and local delivery factors. However, the overall logistics status is stable and controllable.

2. Return and Exchange Eligibility Period

Customers can apply for a return or exchange within 14 days from the date of receiving the goods. As long as the application is made within the specified period and the product meets the basic conditions for return or exchange, we will process your after-sales request according to our official policy. Please ensure you verify the product’s condition, specifications, and appearance within the time limit to avoid missing the after-sales application period.

3. Return and Exchange Application Conditions and Order Status Explanation

Return or exchange applications can only be initiated by the customer once the order status is updated to "shipped." For orders that have not been shipped, you can directly contact customer service to modify or cancel the order.

The order status will be automatically updated within 24 hours after the customer receives the product. After the status update, you can submit your return or exchange application. Please be patient and wait for the system to synchronize the status.

4. Return and Exchange Shipping Cost Responsibility

To ensure the fairness and transparency of the after-sales rules, the return and exchange shipping costs will be divided according to the party at fault. The specific rules are as follows:

Our Responsibility (Merchant bears shipping costs): If there are product quality issues, wrong items shipped, items missing, or the product is significantly different from the description, we will bear all the shipping costs for returns and exchanges. The customer will not be responsible for any logistics costs.

Customer Responsibility (Customer bears shipping costs): If the customer applies for a return or exchange for personal reasons, including but not limited to: personal preference, size mismatch, impulse buying, unmet expectations, etc., the customer will bear the shipping costs for returns and exchanges.

5. Official Refund Timeliness Rules

Once we successfully receive the returned product and verify that it is correct, we will process the refund within 15 business days. The refund will be issued to the original payment account via the same payment method.

The refund arrival time may vary slightly depending on different payment platforms and bank settlement rules. If the refund does not arrive on time, please feel free to email customer service for assistance and follow-up.

6. After-Sales Tips

Before applying for a return or exchange, please ensure that the product is in good condition, with no human damage or excessive signs of use, and retain the original packaging and accessories. This will ensure that the product is eligible for a return or exchange. If not, the after-sales request may not be approved.

All after-sales requests must be submitted through official channels. Please do not engage in private transactions to protect your funds and rights.

We will strictly adhere to this after-sales policy and handle every after-sales order fairly and justly. If you have any questions, please feel free to consult us by email at any time.

Thank you for your trust and support. We will continue to optimize our services to provide you with a better shopping experience!

Return/Exchange Address：湖北省武汉市东西湖区七支沟东、团结大道北电子设备生产及研发项目2栋11层办公6-B10