Privacy Policy

Last Updated:March 20, 2026

Company Name:武汉宏远昌科技有限公司

Address:湖北省武汉市东西湖区七支沟东、团结大道北电子设备生产及研发项目2栋11层办公6-B10

Authorized Director:赵家雄

Social Credit Code:91420112MAK8XLC98W

Email:service@hhibfe.com

Phone:+86 19202344269

Privacy Policy

This privacy policy is designed to clearly explain the rules regarding the collection, use, storage, protection, and sharing of personal information on this website. As a legally operating e-commerce brand based in the U.S., we strictly comply with relevant data protection laws and regulations, respecting and fully protecting each user's privacy and information security. By visiting this website, registering an account, and purchasing products, you are deemed to have read, understood, and agreed to all the terms of this privacy policy.

Official Consultation Email: service@hhibfe.com
Customer Service Hours (UTC+8:00 ): Monday to Friday 09:00 AM - 06:00 PM
Weekend and Public Holidays: No consultation services provided during weekends and public holidays. Inquiries received during non-working hours will be prioritized and processed on the next business day.

Basic Service Timeline: After the user places an order and completes payment, we will process, stock, pack, and ship the order within 1-3 business days. After shipment, the product is expected to be delivered within 12-14 days, providing users with secure and standardized shopping fulfillment services.

1. Information Collection Scope

We only collect necessary user information required for our services and will never collect or over-gather users' private data without consent. The types of information we may collect during your use of this website include:

Personal Identification and Shipping Information: Name, phone number, shipping address, email address, etc., for order processing, logistics delivery, and after-sales support.

Order and Transaction Information: Order history, product details, payment receipts, transaction amounts, etc., for order fulfillment, account reconciliation, and after-sales inquiries.

Consultation Records: Communication records, problem descriptions, and screenshot proofs left when you contact us via official email, to resolve your order and after-sales issues.

Basic Browsing Data: Device used to access the site, browsing duration, page visits, and other anonymous data to improve website experience and service quality.

2. Information Use Purposes

All user information collected will only be used for the following lawful and legitimate purposes and will not be misused:

Completing order review, stocking, packing, shipping, and logistics follow-up.

Handling pre-sale inquiries, order modifications, logistics inquiries, returns, exchanges, warranties, and refunds.

Verifying transaction information to ensure payment security and proper order completion.

Sending necessary updates on order status, logistics progress, and after-sales notifications.

Optimizing website functionality, product systems, and service experiences, and checking for platform security risks.

Complying with legal and regulatory requirements and cooperating with compliance checks and regulatory demands.

Firm Commitment: We will not sell, trade, rent, or disclose your personal information in any profit-making way.

3. Information Sharing and Disclosure Rules

We strictly control the scope of user information sharing and will only share necessary information in limited scenarios with strict confidentiality:

For Service Fulfillment: We will only share necessary shipping information and order data with logistics providers and authorized payment institutions, solely for completing shipping, delivery, and settlement services. The partners are not allowed to use or disclose the data for any other purpose.

For Legal Compliance: If required by laws, judicial authorities, or regulatory bodies, we will provide the relevant information as mandated by law.

Other than the above situations, we will not share or disclose any user personal information to any third parties.

4. Information Storage and Security Protection

We use standardized data encryption technology to store user information and have built a comprehensive information security protection system to effectively prevent data leaks, alterations, loss, or unauthorized access.

We strictly control internal data access privileges, granting authorized personnel access only within the scope required to provide services. All data operations are logged and traceable, ensuring there are no internal violations or leaks of user information.

User data will be retained only for the duration of the service period and the legally required retention period. Once the transaction is complete, after-sales support ends, and no further compliance retention is needed, we will anonymize, archive, or securely delete the user information to protect privacy to the greatest extent.

5. User Rights Over Personal Data

Users have full legal rights over their personal data, including the right to be informed, access, correct, delete, or withdraw consent.

If you wish to inquire about, correct, delete your personal data, or revoke consent, you can contact us through our official email. We will verify and process your request in a timely manner during our business hours.

6. Cookie and Browsing Data Information

This website uses cookies and other technologies to collect basic browsing data to remember user preferences, optimize the website experience, and gather operational statistics. You can manage or disable cookie permissions through your browser settings. Disabling cookies will not affect the basic functionality of shopping services.

7. Minor Privacy Protection

We attach great importance to the privacy security of minors. This website is intended for adult consumers only. If you are a minor, please do not submit personal information or place orders without the consent of your guardian. We do not actively collect personal data from minors; if it is collected inadvertently, it will be promptly deleted for safety.

8. Policy Updates and Contact Information

We reserve the right to update this privacy policy at any time due to business upgrades or compliance requirements. The updated policy will be published on the official website and will take effect immediately upon publication. Continued use of the website indicates acceptance of the latest policy terms.

If you have any questions, suggestions, or need to exercise your rights related to this privacy policy and personal data protection, please feel free to contact us at:

Consultation Email: service@hhibfe.com
Service Hours: Monday to Friday 09:00 AM - 06:00 PM (UTC+8:00)