0
×

Login

Last Updated:March 20, 2026

Company Name:武汉宏远昌科技有限公司

Address:湖北省武汉市东西湖区七支沟东、团结大道北电子设备生产及研发项目2栋11层办公6-B10

Authorized Director:赵家雄

Social Credit Code:91420112MAK8XLC98W

Email:service@hhibfe.com

Phone:+86 19202344269


To provide you with a smoother and more reliable shopping experience, today we have organized important information about our brand's operations, customer service contact methods, and order shipping and logistics details. This will clearly and transparently communicate our service standards, making it easier for you to plan your shopping and consult any issues in a timely manner.

1. Brand Operations Overview

We are a brand that focuses on overseas markets, with our core operations based in the United States, dedicated to offering high-quality and reliable products to global users. Since our establishment, we have consistently adhered to the philosophy of prioritizing quality and service, strictly controlling product quality and service processes. Our goal is to ensure that every customer can purchase their desired high-quality products.

2. Official Customer Service Contact Methods and Working Hours

To ensure that all of your inquiries are answered in a timely and professional manner, we have established an exclusive official customer service email and clearly defined our working hours for efficient communication.

  • Official Customer Service Email:service@hhibfe.com

    • You can reach out to us for product parameters, specifications, usage methods before shopping, questions regarding your orders during shopping, and after-sales support, logistics inquiries, or return/exchange issues after purchasing. We will provide detailed replies and do our best to resolve your concerns.

  • Customer Service Working Hours (UTC+8:00 ): Monday to Friday, 9:00 AM – 6:00 PM

    • Emails sent on Saturdays and Sundays will be processed during the first working day, and we will reply to them in priority. We appreciate your understanding and patience.

    3. Order Shipping and Delivery Timeliness

    Many customers are concerned about shipping and delivery times after placing an order. Here, we would like to clearly explain our standardized shipping and logistics rules, and all orders will strictly follow the timeliness outlined below, with complete transparency and traceability.

  • Shipping Timeliness: For all successfully placed orders, we will complete the order dispatch within 1-3 business days. After the order is submitted, our staff will quickly verify the information, sort and prepare the goods, and package and inspect them to ensure the products are intact before dispatch. During peak periods with high order volumes, we will still adhere to the 3-business-day dispatch standard, without unnecessary delays.
  • Delivery Timeliness: After the products are shipped, under normal circumstances, they will be delivered within 12-14 days. Delivery times may be slightly affected by international transportation, customs clearance procedures, and local delivery factors. Overall, the timeliness is stable and controllable, and we will follow up with the logistics progress throughout the entire process. If there are any exceptional situations, you can always contact customer service for assistance.

    • 4. Warm Message

    Since the launch of our brand, we have greatly cherished each trust from our customers. Transparent service rules, stable shipping and delivery times, and attentive customer service are our promises to every customer. If you have any questions, suggestions, or after-sales needs during your shopping experience, please feel free to contact us anytime through the official email.

    In the future, we will continue to optimize our services, improve logistics efficiency, and strictly control product quality to ensure a great shopping experience every time. Thank you for your support and trust!